Our terms of use

 General terms and conditions of sale

The present general terms and conditions govern sales concluded between the customer (consumer) and the

next seller :


Head office : Rue de l'Ermitage 48 boite 8

1050 Ixelles

Operating headquarters :

Laie aux Cerfs 2

1,300 Wavre.

Company N° : BE 0632 886 297

Telephone +32 2 896 50 80

E-mail: info@bellepaga.com


a. The present general terms and conditions of sale apply to all sales concluded through

of the French-language version of the website www.bellepaga.com. They can be printed

(printable version) or downloaded (upload) by the customer.

b. They apply to customers and deliveries in the following countries : France, Belgium, Luxembourg.

For other countries, please send us an e-mail to www.bellepaga.com, with the

data required for the order (customer details, articles and place of delivery), we will send you the necessary

will inform you precisely of the price (possibly excluding taxes, and always excluding customs duties,

which may be payable by the customer) and port/transport costs. In case of agreement, we

will agree on a method of settlement. It is up to the buyer to inform himself with the authorities.

country of residence of any import restrictions.

c. The fact that the customer places an order on the website www.bellepaga.com implies his acceptance

these general terms and conditions of sale, to the exclusion of all other conditions.


d. The Seller reserves the right to change its general terms and conditions at any time. The terms and conditions

applicable to the order are those appearing on the site at the time the order is placed through the


Any questions about this site or these general terms and conditions of sale can be addressed to ALLPACA Sprl,

Rue du Paradis, 17 à 1400 Nivelles, E-mail info@allpaca.net , Telephone +32 2 896 50 80 (from


(+32 2 896 50 80).


a. The minimum order is 2 €.

b. The order is made by filling in clearly, completely and accurately, according to the steps

described, the mandatory fields of the online order form. The concluded contract is archived

by the seller and is not accessible by the customer.

c. ALLPACA SPRL undertakes to fulfil orders received on the website only in the

stock availability limited.

In the event of temporary or permanent unavailability of the product, ALLPACA SPRL undertakes to inform the

customer within 24 hours and to propose either a new deadline or an equivalent item, or

to cancel his order and the refund of the sums already paid.

d. Please note that for professional orders, a minimum purchase of 350€ is required. Orders below this minimum cannot be processed.


a. The prices of the items offered on the site are indicated in Euros. They are deemed to be inclusive of all taxes

included, excluding postage and handling.

b. We reserve the right to change our prices at any time, but we undertake to

apply the current price list communicated to you at the time of your order.


a. Unless otherwise specified, delivery is made to the address indicated at the time of order. The

delivery is carried out by our own transport or by the services of a transport company (all our products are

parcels by Bpost or Mondial Relay for France, Belgium and Luxembourg).

The customer follows the tracking of the transport company's pick-ups on the website www.bepost.be or

mondialrelay.be with the parcel number assigned to the shipment.

In case of absence, the transport company will represent the goods a second time with a notice of

passage filed within 2 days. The merchandise is returned if the second one is not received.

passage within 5 days.

b. For information purposes only, shipping times are from 5 days to 2 weeks. Unless otherwise indicated

the order, the maximum delivery time is 30 days from the date of the order.

receipt of payment.

c. Delivery costs are to be paid by the customer. These costs are listed in the table of delivery costs.

transport (Read the web page "transport costs").

d. In the case of one-off promotional operations, or delivery outside the French zone,

Belgium, Luxembourg, transport costs are calculated on a case-by-case basis.

e. The risks are transferred to the customer as soon as the goods are delivered to the customer. If the

If the goods arrive damaged, the customer has the possibility to refuse them or to make reservations,

confirmed by mail within 48 hours with the carrier.


a. The price is due immediately on the date of the order (activation of the "order" button).

with an obligation to pay"). The goods will only be shipped or delivered once the price

Roger that.

b. We accept payment by the following means:

- By international credit card (Visa, Mastercard). Secure online payment by card banking presents all security: it uses the SSL (Secure Socket Layer) protocol. All the

transactions carried out on our site are totally secure.

To indicate this, a small padlock appears in the navigation bar of your internet browser.

All the banking data that you transmit to us goes directly to our service provider.

Adyen, a global player in secure transactions, recognized for its reliability.

The banking data you provide is fully encrypted and will never circulate.

in plain text on the Internet.

If you hesitate to give your personal information on the Internet, you can also give it to us

communicate by telephone.

- By bank transfer.


a. The transfer of ownership of the items/products to the Purchaser shall only take place after

full payment of the price by the latter, regardless of the delivery date of the items.


a. The technical descriptions and photographs of the products offered have been drawn up with the

greater care by specialists and checked by our attendants. However, they do not enter into

the contractual field. Also, if errors have occurred, under no circumstances shall the liability

of ALLPACA Sprl cannot be engaged. However, if the customer wishes to return the product following

of a description error, the return would be at ALLPACA Sprl's expense, according to the terms and conditions set out below.

provided for in the following paragraph.

b. The products offered are in compliance with the legislation (directives) of the European Union and the

Belgium in force.

c. We disclaim all liability in the event that the delivered product does not comply with the current

legislation of the country of delivery outside the EU.

d. We invite our customers to take note of the information attached to the product or carried on

the product or its packaging (precautions for use, washing conditions, etc.).


a. Satisfied or reimbursed: the customer, a private consumer, has the right to return the product; whatever the reason.

is the reason. He therefore has the right to notify the seller, whose details are given in point I, that he

renounces the purchase, without penalty and without giving any reason, within 14 calendar days of the

the day after the day of delivery of the goods.

In this case, the goods must be returned to us within the same period.

For goods that can be returned by post, the postmark will be taken as proof. For

For larger parcels, the date of your return request is the date of your return request. We will

please contact our customer service on +32 2 896 50 80, who will tell you the details of our

routing modalities.

This right supposes that the article is returned to us in perfect condition, in its original packaging. The

goods that would not reach us in this state, that would be incomplete, damaged,

damaged or unpacked will not be refunded and will remain at the disposal of the customer.

the buyer, who will be responsible for picking them up at our headquarters.

b. The costs will be divided as follows:

Allpaca SRL will bear the cost of returns if the cause is its responsibility (wrong color/size sent, defective product, delivery address not corresponding to what the customer has put in).

In all other cases, return costs will be charged to the customer (change of mind, wrong address given, wrong product/quantity ordered, ....).

The right of return assumes that the item is returned to us in new, unworn condition, with the tags attached and in its original packaging. The

incomplete, damaged or unpacked goods will not be accepted,

damaged or unpacked will not be refunded and will remain at the buyer's disposal.

the buyer to collect them from our head office. Socks that have been unpacked and worn will not be refunded for reasons of hygiene.

c. Refunds will be made within a maximum of 30 days from receipt of the

return, at ALLPACA Sprl's convenience, either by transfer to a bank account or by credit to

the bank account of the card used


(Please complete and return this form only if you wish to retract from the


- To the attention of:


Head Office : Rue de l'Ermitage 48 boite 8 à 1050 Ixelles

E-mail: info@bellepaga.com

- I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract concerning

on the sale of the merchandise described below:

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of notification of this form on


- Date

(*) Delete as appropriate.


a. We guarantee the origin of our products, the conditions of production and manufacture which are

of a higher quality level than other similar products (Quality Label? Handmade?).

b. The warranty does not cover cases of incorrect use or maintenance.

c. In the event of a defect or deficiency, the buyer may, at the seller's option, obtain the

free replacement or reimbursement of the products, excluding any indemnity.


a. All the data communicated by the customer are processed by the seller whose contact details

are indicated at the beginning of these terms and conditions. The seller's representative is his


The purpose of data processing is to execute the agreement concluded with the client,

customer administration, promotion of the vendor's products and services, establishment of

personalised information and direct marketing campaigns, including through mailings

electronic, by the seller and the companies involved in the execution of the contract of sale.

The customer has the right to access and rectify data concerning him/her and may at any time and without prior notice

to oppose, on request and free of charge, the processing of personal data on the date of the request.

concerning envisaged for direct marketing purposes.

b. It is also recalled that minors do not have the capacity to contract.

c. Once you have become a customer of our company, we are likely to be able to address you

our commercial offers by any means, including electronic mail, as soon as they are sent to us.

will seem to be of interest to you. If you do not wish to receive our offers, please let us know.

send us an e-mail (info@bellepaga.com).

d. ALLPACA reserves the right at any time and without prior notice :

- to modify the ads, offers, information on line,

- to modify certain services,

- prohibit access to its site in the event of a technical problem or when ALLPACA notices a technical problem.

abusive or careless use of its site,

- to possibly use personal data for the purpose of sending newsletters.

The user of the www.bellepaga.com website, who has provided ALLPACA with personal data,

has the right to access, rectify and delete its personal data,

in accordance with the provisions of the Act of 8 December 1992 on the protection of privacy with regard to

processing of personal data.

In order to implement this right of opposition, access, rectification and deletion, it is sufficient to

contact ALLPACA free of charge, and without having to give any particular reason,

or via the following e-mail address: info@bellepaga.com

Either by using the contact form or by sending a registered letter with acknowledgement of receipt to

receipt at the following address : Avenue Armand Huysmans 218 box 8, 1050 Ixelles, Belgium.


a. We undertake to reply to all complaints by name within a maximum period of time.

of 10 days from the day of receipt and to seek amicable solutions.

b. All our online sales and customer relations are exclusively governed by the law of the country in which we operate.

which is thus solely applicable for any question relating to the validity, interpretation and application of the Belgian

the execution of the present general conditions.

Any dispute shall fall within the exclusive jurisdiction of the courts of the judicial district of Nivelles.


If any of the clauses of these general terms and conditions should be declared null and void or inapplicable, the

other clauses remain fully valid or applicable.