General terms and conditions of sale
The present general terms and conditions govern sales concluded between the customer (consumer) and the
next seller :
Head office : Rue de l'Ermitage 48 boite 8
Operating headquarters :
Laie aux Cerfs 2
Company N° : BE 0632 886 297
Telephone +32(0)497 166 880
I. SCOPE OF APPLICATION :
a. The present general terms and conditions of sale apply to all sales concluded through
of the French-language version of the website www.bellepaga.com. They can be printed
(printable version) or downloaded (upload) by the customer.
b. They apply to customers and deliveries in the following countries : France, Belgium, Luxembourg.
For other countries, please send us an e-mail to www.bellepaga.com, with the
data required for the order (customer details, articles and place of delivery), we will send you the necessary
will inform you precisely of the price (possibly excluding taxes, and always excluding customs duties,
which may be payable by the customer) and port/transport costs. In case of agreement, we
will agree on a method of settlement. It is up to the buyer to inform himself with the authorities.
country of residence of any import restrictions.
c. The fact that the customer places an order on the website www.bellepaga.com implies his acceptance
these general terms and conditions of sale, to the exclusion of all other conditions.
d. The Seller reserves the right to change its general terms and conditions at any time. The terms and conditions
applicable to the order are those appearing on the site at the time the order is placed through the
Any questions about this site or these general terms and conditions of sale can be addressed to ALLPACA Sprl,
Rue du Paradis, 17 à 1400 Nivelles, E-mail firstname.lastname@example.org , Telephone 0497 166 880 (from
(+32 497 166 880).
II. ORDER :
a. The minimum order is 2 €.
b. The order is made by filling in clearly, completely and accurately, according to the steps
described, the mandatory fields of the online order form. The concluded contract is archived
by the seller and is not accessible by the customer.
c. ALLPACA SPRL undertakes to fulfil orders received on the website only in the
stock availability limited.
In the event of temporary or permanent unavailability of the product, ALLPACA SPRL undertakes to inform the
customer within 24 hours and to propose either a new deadline or an equivalent item, or
to cancel his order and the refund of the sums already paid.
III. PRICE :
a. The prices of the items offered on the site are indicated in Euros. They are deemed to be inclusive of all taxes
included, excluding postage and handling.
b. We reserve the right to change our prices at any time, but we undertake to
apply the current price list communicated to you at the time of your order.
a. Unless otherwise specified, delivery is made to the address indicated at the time of order. The
delivery is carried out by our own transport or by the services of a transport company (all our products are
parcels by Bepost or Mondial Relay for France, Belgium and Luxembourg).
The customer follows the tracking of the transport company's pick-ups on the website www.bepost.be or
mondialrelay.be with the parcel number assigned to the shipment.
In case of absence, the transport company will represent the goods a second time with a notice of
passage filed within 2 days. The merchandise is returned if the second one is not received.
passage within 5 days.
b. For information purposes only, shipping times are from 5 days to 2 weeks. Unless otherwise indicated
the order, the maximum delivery time is 30 days from the date of the order.
receipt of payment.
c. Delivery costs are to be paid by the customer. These costs are listed in the table of delivery costs.
transport (Read the web page "transport costs").
d. In the case of one-off promotional operations, or delivery outside the French zone,
Belgium, Luxembourg, transport costs are calculated on a case-by-case basis.
e. The risks are transferred to the customer as soon as the goods are delivered to the customer. If the
If the goods arrive damaged, the customer has the possibility to refuse them or to make reservations,
confirmed by mail within 48 hours with the carrier.
a. The price is due immediately on the date of the order (activation of the "order" button).
with an obligation to pay"). The goods will only be shipped or delivered once the price
b. We accept payment by the following means:
- By international credit card (Visa, Mastercard). Secure online payment by card banking presents all security: it uses the SSL (Secure Socket Layer) protocol. All the
transactions carried out on our site are totally secure.
To indicate this, a small padlock appears in the navigation bar of your internet browser.
All the banking data that you transmit to us goes directly to our service provider.
Adyen, a global player in secure transactions, recognized for its reliability.
The banking data you provide is fully encrypted and will never circulate.
in plain text on the Internet.
If you hesitate to give your personal information on the Internet, you can also give it to us
communicate by telephone.
- By bank transfer.
VI. RESERVATION OF OWNERSHIP
a. The transfer of ownership of the items/products to the Purchaser shall only take place after
full payment of the price by the latter, regardless of the delivery date of the items.
VII. PRODUCT, TECHNICAL DESCRIPTION AND PHOTOGRAPH
a. The technical descriptions and photographs of the products offered have been drawn up with the
greater care by specialists and checked by our attendants. However, they do not enter into
the contractual field. Also, if errors have occurred, under no circumstances shall the liability
of ALLPACA Sprl cannot be engaged. However, if the customer wishes to return the product following
of a description error, the return would be at ALLPACA Sprl's expense, according to the terms and conditions set out below.
provided for in the following paragraph.
b. The products offered are in compliance with the legislation (directives) of the European Union and the
Belgium in force.
c. We disclaim all liability in the event that the delivered product does not comply with the current
legislation of the country of delivery outside the EU.
d. We invite our customers to take note of the information attached to the product or carried on
the product or its packaging (precautions for use, washing conditions, etc.).
VIII. RIGHT OF RETURN AND RETRACTION :
a. Satisfied or reimbursed: the customer, a private consumer, has the right to return the product; whatever the reason.
is the reason. He therefore has the right to notify the seller, whose details are given in point I, that he
renounces the purchase, without penalty and without giving any reason, within 14 calendar days of the
the day after the day of delivery of the goods.
In this case, the goods must be returned to us within the same period.
For goods that can be returned by post, the postmark will be taken as proof. For
For larger parcels, the date of your return request is the date of your return request. We will
please contact our customer service on +32 (0) 497 166 880, who will tell you the details of our
This right supposes that the article is returned to us in perfect condition, in its original packaging. The
goods that would not reach us in this state, that would be incomplete, damaged,
damaged or unpacked will not be refunded and will remain at the disposal of the customer.
the buyer, who will be responsible for picking them up at our headquarters.
b. The costs will be divided as follows:
- Error of delivery, refusal on delivery, error of description, damaged parcel on receipt: ALLPACA
Sprl reimburses the price of the product, the possible shipping costs charged and bears the return costs.
- Exercise of the right of return and retraction: ALLPACA Sprl reimburses the price of the product and any shipping costs invoiced and bears the return costs.
postage charged. The return costs remain at the customer's expense.
Exception: the customer may not exercise his right of withdrawal on the supply of sealed goods does not
who can be dismissed for reasons of health protection or hygiene and who have been
unsealed by the customer after delivery.
c. Refunds will be made within a maximum of 14 days from receipt of the
return, at ALLPACA Sprl's convenience, either by transfer to a bank account or by credit to
the bank account of the card used
MODEL RETRACTION FORM :
(Please complete and return this form only if you wish to retract from the
- To the attention of:
Head Office : Rue de l'Ermitage 48 boite 8 à 1050 Ixelles
- I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract concerning
on the sale of the merchandise described below:
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of notification of this form on
(*) Delete as appropriate.
IX. WARRANTIES & AFTER-SALES SERVICE
a. We guarantee the origin of our products, the conditions of production and manufacture which are
of a higher quality level than other similar products (Quality Label? Handmade?).
b. The warranty does not cover cases of incorrect use or maintenance.
c. In the event of a defect or deficiency, the buyer may, at the seller's option, obtain the
free replacement or reimbursement of the products, excluding any indemnity.
X. DATA PROTECTION
a. All the data communicated by the customer are processed by the seller whose contact details
are indicated at the beginning of these terms and conditions. The seller's representative is his
The purpose of data processing is to execute the agreement concluded with the client,
customer administration, promotion of the vendor's products and services, establishment of
personalised information and direct marketing campaigns, including through mailings
electronic, by the seller and the companies involved in the execution of the contract of sale.
The customer has the right to access and rectify data concerning him/her and may at any time and without prior notice
to oppose, on request and free of charge, the processing of personal data on the date of the request.
concerning envisaged for direct marketing purposes.
b. It is also recalled that minors do not have the capacity to contract.
c. Once you have become a customer of our company, we are likely to be able to address you
our commercial offers by any means, including electronic mail, as soon as they are sent to us.
will seem to be of interest to you. If you do not wish to receive our offers, please let us know.
send us an e-mail (email@example.com).
d. ALLPACA reserves the right at any time and without prior notice :
- to modify the ads, offers, information on line,
- to modify certain services,
- prohibit access to its site in the event of a technical problem or when ALLPACA notices a technical problem.
abusive or careless use of its site,
- to possibly use personal data for the purpose of sending newsletters.
The user of the www.bellepaga.com website, who has provided ALLPACA with personal data,
has the right to access, rectify and delete its personal data,
in accordance with the provisions of the Act of 8 December 1992 on the protection of privacy with regard to
processing of personal data.
In order to implement this right of opposition, access, rectification and deletion, it is sufficient to
contact ALLPACA free of charge, and without having to give any particular reason,
or via the following e-mail address: firstname.lastname@example.org
Either by using the contact form or by sending a registered letter with acknowledgement of receipt to
receipt at the following address : Avenue Armand Huysmans 218 box 8, 1050 Ixelles, Belgium.
XI. DISPUTES, APPLICABLE LAW AND JURISDICTION
a. We undertake to reply to all complaints by name within a maximum period of time.
of 10 days from the day of receipt and to seek amicable solutions.
b. All our online sales and customer relations are exclusively governed by the law of the country in which we operate.
which is thus solely applicable for any question relating to the validity, interpretation and application of the Belgian
the execution of the present general conditions.
Any dispute shall fall within the exclusive jurisdiction of the courts of the judicial district of Nivelles.
If any of the clauses of these general terms and conditions should be declared null and void or inapplicable, the
other clauses remain fully valid or applicable.