Order & Stock
If you can add the item to your cart, it means it is available in stock. If it is unavailable, a message will appear on the site offering you the option to pre-order the item.
Yes, it is entirely possible to modify or cancel an order. BellePaga is committed to fully refunding your order within 14 days if your items don't suit you.
First check your spam/junk folder. If you still can't find the email, contact us at client@bellepaga.com and we will verify that your order has been properly registered.
Yes, a size guide is available on the relevant product pages.
Delivery
Yes, delivery is international.
There are several delivery methods available: home delivery, by post (DHL, DPD, bpost and Mondial Relais).
Yes, it is entirely possible to track the progress of your parcel. We will send you a tracking code as soon as your order ships.
Europe within the EU: free from €89. Below this amount, fees are €5.90 for home delivery and €3.90 for pickup point.
Europe outside the EU: free from €200. Below this amount, fees are €19.90 for home delivery.
North America: free from €200. Below this amount, fees are €24.90 for home delivery.
Asia: free from €200. Below this amount, fees are €35 for home delivery.
If your parcel arrives damaged or if you haven't received it within the announced timeframe, please contact us quickly at client@bellepaga.com with your order number. We will take the necessary steps with the carrier and find a solution (reshipment or refund).
Payments
We accept all types of payment.
(card, Paypal, Apple Pay, Ideal,...).
Il n'y a pas de frais de douane si vous êtes dans un pays membre de l'UE. Si vous êtes à l'étranger, les frais de douane se font en fonction de chaque pays.
Yes, payment is 100% secure. We work with a well-known and secure platform that provides insurance in case of any issue.
Returns & Refunds
Gift Card
The gift card is a card with an amount ranging from €25 to €200. A code is written on it along with the giver's name. The code can be used on the website or directly in-store.
Online, enter your gift card code in the field provided at checkout. In-store, simply show the code to our team.
Would you like to return a BellePaga item? The process is simple. Before sending anything back, please contact our customer service:
- by email at client@bellepaga.com
Yes, you can exchange an item for a different size or color. Contact our customer service by email or via the chatbot to arrange the exchange.
My account
If you have any issues with your account, please contact us via the chatbot or by email at client@bellepaga.com. We'll get back to you as soon as possible!
If you forget your password, click "Forgot Password" in the "My Account" tab. You will receive an email with instructions on how to set a new password.