FAQ

ACCOUNT

I can't login to my account, how can I do it?

If you have problems with your account, please contact us via Chatbot or by email at info@bellepaga.com. We will get back to you as soon as possible!

I forgot my password, what can I do?

If you have forgotten your password, click "Forgotten password" in the "my account" tab. You will receive an email to set up a new password.

How can I change my password?

To change your password, go to the "my account" tab and click on "reset password".


DELIVERY

Do you deliver abroad?

Yes, delivery is international.

What are the possible delivery methods?

There are different delivery methods: home delivery, by post (DHL, DPD, bpost...), by Mondial Relais.

Can I track my order live?

Yes, it is entirely possible to follow the path of your package. We will send you a tracking code when your order is shipped.

How much does shipping cost?

The shipping cost is free in Europe from 89€. Below this amount the costs are 5,90€ at home and 3,90€ at a relay point.
Shipping is free in North America from 200€. Below this amount the cost is 25€ at home.
Shipping is free in Asia from 200€. Below this amount, the cost is 35€ at home.



ORDER

Can I cancel or change my order?

Yes it is possible to modify or cancel an order. BellePaga commits to refund you the totality of your order within 30 days if your items do not suit you.



STOCK

How do I know if the chosen item is in stock?
If you can put the item in your shopping cart then it is available in stock. In case of non-availability a message will appear on the site offering you to order the item in advance.

Do you have a size guide?
Yes, there is a size guide available on the necessary product sheets.


RETURN & REFUND

Is there a return policy on the site?

Yes there is a return policy on the site. The return is free.

After how long can I get a refund?

Refunds can be made up to 30 days after the date of receipt.

How do I return an item?

To return an item, contact us on chatboat or by email at info@bellepaga.com and we will send you a return label.



PAYMENT

What types of payments are accepted?

We accept any type of payment.

Are there any customs fees?

There are no customs fees if you are in an EU member country. If you are abroad, customs fees are charged according to each country.

Is the payment 100% secure?

Yes the payment is 100% secure. We work with a known and secure platform that has insurance in case of problems.



GIFT CARD

What does the gift card consist of?

The gift card is a card with an amount ranging from 25 to 200€. The code is written on it with the name of the gift-giver. The code can be used on the website or directly in the shop.